Here for Nepal

Namaste!

Every now and then, I get involved in discussion on what does it actually mean to be “Here for Nepal” as our slogan states?

At the article, published by Kathmandu Post on Wednesday, you can read most of it in numbers:

http://www.ekantipur.com/2012/01/26/business/ncell-posts-122-percent-growth-in-revenue/347870.html

We also have had quite a bit of feedback in social media about other proposals for “Here for Nepal”. Some say "do that" or "do this" and then, you are really “Here for Nepal”: "share Golden SIM money to everyone, support transplants, build a tower in particular village, open up NTC controlled emergency numbers to Ncell customers, decrease prices to half etc". Some have even said that Ncell has seen as one of the NGOs bringing infrastructure to Nepal. Yes, we have build coverage to 90% of the Nepalese people, but in business terms.

Please have authentic customer feedback from last week, word to word:

“Thank you for the unimaginable advancement that Ncell has brought in this country, where telecom was considered privilege, accessible & affordable only to a certain class of the society, not many years ago. I congratulate and thank you, for this tremendous comfort you distributed in the society in totality. With success, comes people’s expectation and with this clings huge responsibility and accountability towards the consumers.” There we are, “Here for Nepal”.

If you look at the numbers in the Ekantipur news in the link above, it is telling part of the contribution in monetary terms. Our Finance people made a calculation on overall cash contributed to the Government of Nepal; the sum from last fiscal year ended up to 10 Billion Rupees! The 10B consist of all the taxes, government funds, license fees, frequency fees and import duties of equipments for Ncell. Yes, that is 10B of 17B revenues. Every increase in telecom density increases Gross National Product and economic activity of the nation; last year 2.7 Million new customers were able to get good connectivity through Ncell. Not bad. At the business sector, we have offered successfully new goodies for customers to get connected through the best network (here) in Nepal, BlackBerry and Pro plans. Ncell is also “Here for Business Customers in Nepal”. We launched the fastest internet in Nepal about one and half years ago and became the biggest ISP supported by the good customer experience. “For Nepal”,sure.

We employ directly 540 persons and indirectly, in service provision, about the same number of people. On top of that, about 40.000 families earn commissions at our distribution channel. In Corporate Social Responsibility, we have a strategy to get basic education available to more and more school age children: we adopt schools and donate our Connect-products to schools in order for them to have e-libraries in hand.

But as the customer feedback at above lines tells us: “With success, comes people’s expectation and with this clings huge responsibility and accountability towards the consumers.” Our trekking at the “Here for Nepal”-path has begun just three years ago. We know that we need to work harder to win more and more hearts and furthermore, give world class customer service to our customers.

Actually it is You, our valued customer, You enable us to be here “for You Nepalese”; 7 Million of YouJ. We are not yet there to say “Mission Accomplished” and stand still, instead, Himalaya trekking continues.

“Here for Nepal” -and proud of it!

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