Saturday, September 17, 2011

About rates, cost and coverage

Dear Friends, thank you for your numerous opinions concerning our services. One thing which is naturally very interesting is the rates; sure we listen to our customer feedback. We come up with new offers when the time is right and there is something exciting to offer. Hopefully you have noticed the latest offer called Ncell Pro which is pretty nice: by buying one the latest 3G handsets you get it fully loaded with Ncell SIM card, talk time and sms plus data package. Hope you like this! Some people are also saying that we favor always new customers but indeed, there are many nice goodies in the portfolio for old subscribers as well: once you have been with us for six months, you start getting bonus which mean lower rates for you automatically. This is fare both ways because registration of new SIM cards is a cost for us, SIM card is a cost money and so on. We really hope that we have more and more active and long term customers to serve...and give free minutes every now and then as you wish. On the other hand, we have invested beautiful amounts in the best network of Nepal to fulfill your demand of coverage and capacity and we need more of you to pay the investments in the long run. Thank you for being our customers. :)

Ncell Connect has been quite a success. Within a year after the introduction of the fastest internet in Nepal, we have become also the biggest Internet Service Provider in the country of Himalayas. Some of you also claim that we are Kathmandu centric when talking about the Connect. That is also somewhat thru. When we begun 3G investments, we did not know about the real demand for such a service. Therefore, we decided to concentrate in KTM first and build a good coverage and offer enough capacity at the capital. Once you have shown your growing interest towards Connect, we also started building more sites in other areas and cover some 18 cities already. The investments require pretty much money and time plus at the same time, we have to make sure that traditional 2G voice services also get their share. Anyway, we are happy that more and more of you buy our data packages; we can continue investments and offer more coverage in the future.

We had recently our TeliaSonera Eurasia networking event and I felt so proud in introducing our new set up for better service at Facebook for my 130 colleagues from other ventures around Asia and Europe. It feels so good to see our dedicated personnel to answer your request and problems in a professional manner. Thanks Ncell Customer Relations!

40 comments:

  1. Ncell Connect rate is really too high, either reduce the cost or increase the volume of data in same price, so that it would be more affordable. Or simply introduce the package specially meant for students.

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  2. Whatever the package u introduce, none is perfect.........think about the common people using Ncell

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  3. good.............thats why i join with ncell.......

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  4. Sir, Why your company always focus on selling the new SIM and introduce new offers accordingly? wouldn't it better if you introduce the offer that expedient for all Ncell users equally!

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  5. Dear Pasi,
    Why Ncell always focus on selling the new SIM and introduce new offers for New sim only?
    Im user of Ncell since 6 years..Not only me my whole family, 5 members...When we call ncell-ncell it cost Rs 2.47/min on sajilo tarrif but On Ntc-ntc prepaid it cost only Rs 1.86/min
    So I think Ncell sud reduce its prepaid tarriff...

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  6. call charges: fair enough.
    Date charges: Way too expensive. even wth premium it costs almost 2.5 Rs per MB (after all costs). I use almost 200MB a month (checking mails, using maps, using social media etc.) as I am in constant move. This data is after I use internet at home, work(not via phone of course) and sometimes your ncell Connect. So my suggestion would be, your data charges need to evolve first and be affordable. Yes I spend more than Rs. 1000 in phone charges every month and I would be happy to be part of ncell pro but still, am holding back and your rival offers data charges at 1Rs per MB and call charges aren't that expensive as well.

    Culprit: data charges!

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  7. i think,price of new sim Rs99/ is lower than the cost of production of new sim card its packaging,commision to dealer and you as have to give initial balance as well.but if it is only competiton to have more customer than NTC,its better otherwise it ll better and cost effective to change old customer to loyal customer.best of luck

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  8. Ncell Pro iz expensive for normal user of Ncell....

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  9. Totally agreed With Mr.Indiwar.
    Ncell is only focussed to increase its subscribers.Please reduce your Data packs and offer student special packs.This will surely increase your permanent subscribers.offers like SIM+500MB free in Rs.100 only increases your sim sales,not your subscribers!!

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  10. Sanjay Kumar RathiSeptember 21, 2011 7:16 PM

    Double the internet package keeping the same rates. Introduce 20 seconds pulse rate for ILD calls.

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  11. ncell's internet in mobile is very expensive, it charges about rs.7 per mb and in ntc it charges about rs.1 per mb and there is no much difference in the speeds of 3g betwee them.

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  12. I really thanks ncell for making new MRP for recharge cards,but Ncell should at least provide 2% commission to resellers,so that the consumer will get the card for MRP.

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  13. good service
    plz start online balance transfer system.

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  14. Sanjay Kumar RathiSeptember 24, 2011 7:55 PM

    What is happening to your cell info display system? It doesn't work.

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  15. Though the 2G network is good but Ncell Data connect is not reliable source of internet in Devighat Trisuli.. the network here is edge and the upper limit of data transfer is not more than 50Kbps. how can one be able to use internet service in villages and remote places with ncell connect?? Even a small sized page needs 15 to 20 minutes to open and sometimes the site doesnot open.. so Pasi please focus on Ncell Connect not only in Kathmandu But also Outside Kathmandu Valley...

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  16. Dear Sir,
    What are u going to introduce us in Dashain as an offer because last year also there was no any offer introduced ??

    As in banner you write NCELL HERE FOR NEPAL but in our great festival there is no any offer ????

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  17. It has been long time since you have reduced the charges of call and data ....focus on the services of existing users than to add new...

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  18. Sanjay Kumar RathiSeptember 27, 2011 9:21 PM

    I know you are trying to promote sajilo sim by introducing new offers. Why don't you simply revise the sajilo tariff to 1.49 per minute to all network? Ntc has already made 1.5 as its on-net tariff and 1.99 as its off-net tariff(ntc to ncell). All ntc users will switch to sajilo if you lower the tariff to 1.49.

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  19. Ncell if you want to make permanent subscriber then reduce call charge and data charge.all charge and data charge.

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  20. I have bought ncell data sim from satelite nepal pvt.ltd bhaktapur Ph No.:01-6619120 date 29th sep 2011 but it was not activated till today 1st october.My data card number is 9802085234.
    My another contact number 9851097758, what is the means of Costumer Care of Ncell?????Is this a care????

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  21. I support everyone, nepalese society cosists of middle class family, not the high class society that can afford your data charges and your pro offer, the data chalgers are beyond our capacity, so, the guys like me tries hard to find some faults with your network, y not to cut down the rates, when some one is ready to share your faults. Ncell quality is the best, but it must cut down charges, especiall data, that is also by much percent. Thanks.iddle class family, not the high class society that can afford your data charges and your pro offer, the data chalgers are beyond our capacity, so, the guys like me tries hard to find some faults with your network, y not to cut down the rates, when some one is ready to share your faults. Ncell quality is the best, but it must cut down charges, especiall data, that is also by much percent. Thanks.

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  22. why dont u provide 3G service to taudaha side which is just approximately 6 km far from ringroad,,,,is there any difficulties for providing 3G service????????????

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  23. why there is no 3G service at chovar side although it is just near to head office

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  24. i have already purchased ncell data card,,,,,,,,,but it is worthless because 3G service is not available at taudaha side although there is a good network of ncell...whats the use of data card which i have already bought??????can u please say that can we get a chance 2 surf a net through ncell data caed?????????
    ]

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  25. Dear Mahesh,
    thank you for your comment. Internet charges are much lower in packages, from .20 per MB

    Pasi

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  26. what about the bonus ncell provide to customers,arent we are receiving bonus in 100, 300,500 cards, also the we are not getting the full recharge amount, its rs 1-2 less

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  27. Dear c00l zzero
    Thank you for your comment.
    Ncell is providing the bonus still on recharge more than Rs 100. The bonus depends upon the age of subscribers in our network and Amount being recharged.
    Initially recharge cards were sold at the price - amount printed in card + taxes. But nowadays, we are selling the recharge card with the amount printed in card only. This means the amount which has been printed in the Recharge card has to be paid by subscriber to shopkeeper. And the tax will be deducted from amount printed in the card.
    That is why when you recharge, you are getting bit less money than the amount printed in card.

    Regards,
    Marketing Team

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  28. Aren't retailers of recharge card the important part of ncell's business ??? Why there is no reply , response on the huge comments on the "important notice" on FB???

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  29. Aren't retailers of recharge card the important part of ncell's business ??? Why there is no reply , response on the huge comments on the "important notice" on FB ???

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  30. Dear Raju,
    thank you for your comment. Sure, the sales channel is very important to us. But if customers are overcharged, we cannot support such a behaviour; it is very bad customer experience. They already should get their commission from dealers. The issue is that Ncell has no direct relationship with recharge point of sales. If you have an advise, I'd be happy to listen: please write me at ncellceo@gmail.com
    Regards,
    Pasi

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  31. helooo pasi sir yesari rs 7 50 ko racharge card ma khaney ho bhaney service ramro matra hoina deria nai dherai ekdam khatra ramro huncha airtel bhanda..prageti unatio garos NCELL ley..

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  32. hello sir,
    for how much long we have to pay 50-rs 55 ,100-rs 105..make it clear..this is mine 10 time i have been complaining but its useless.ncell has been providing services good thats for sure,if ncell company does this kind of activity not ncell only nay other telecommunication can give good service by paying their costomers high..i dont know whether dis compplain will be read by u pasi or it will be dellted from ur inbox..

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  33. Hello Ncell Team Can you help me to fine this no: 9819226644 register information people name & address please





    Best Regards,Dhirendra Chaudhary

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  34. hello ncell team its very delightful to see the sucess of ncell hope its services may reach throughout the country in the future.the services provided by it is absolutely tremendous and as per the generation ie 3G 4G etc

    shortly myself amar mandal from biratnagar completed diploma in electronics and communications from manamohan memorial polytechnic.i would like to serve the ncell in the future.plz reply how to apply for it.with this regard i want to stop my few words.

    thank u ncell for being here in nepal
    plz reply in my id amarmandal1148|@yahoo.com

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  35. The cost of NCELL connect is very very very High
    very hard to afford the cost...
    most of neplese citizen cant afford that...
    If you wanna say this is social service network then why dont you make the cost cheaper so that most of person afford that........
    collecting Rs 1 benefit providing service to ten person is far better then collecting Rs 1 benefit providing service to one person....
    mausam2012@gmail.com

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  36. Can we get data pack by recharging in our regular sim? If yes how?

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  37. Dear Pradip,

    Yes Ncell provides data packages for all prepaid tariff plans. After recharging, all the mobile internet users can activate a specific data package by sending SMS to 9009 specifying the package. For example send 100MB to 9009 in order to get 100MB surf. The tariffs are mentioned in the web page please follow the link:
    http://www.ncell.com.np/prepaid/tariffs/data-services

    Regards,
    Soma Thapa
    Customer Relations Director

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  38. pasi sir when do we get 3g service in nijgadh bara .the heart of the country .ths is well developing city of nepal.Fasttrack and international airport are made in this city soon.so we nijgadh people kindly request to have 3g in our city.so please give focus to our city nijadh...please we need 3g..

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  39. nepal ma telecom haru ko chaleng india ma jasto 6ina..so manmane rate rakhxan.....

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  40. I have laptop of hp compaq6910p it have sim solt at backside which support 3g wwan can i use ncell data sim in it?

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