Saturday, July 2, 2011

Great Monsoon Day in Kathmandu, also to Connect

What a nice lazy day; rains keep on coming and going, wish we will have good rice crop coming in next season. Just learned that Nepal actually has 6 seasons, 2 monts each...very different than in my home country Finland: there is four and three of them are just cold but summer is rainy:)

Thanks to everybody for good comments, we have got some 1000+ clicks to begin with. Please do not release your phone number and ID together, I cannot publish them cause Ncell want's to respect your privacy. Most of the comments seem to be about gprs/data rates, understandable. I am blogging right now using the fastest internet connection in Nepal called Ncell Connect. Just lately we decreased the   rates in high user segment by 50%, meaning the lowest rate is now 40 paisa per 1 MB: you might want to consider upgrading your data subscription to 5000 MB package to enjoy the lowest rate. And everybody Surfing!

The mobile internet business is at infancy phase in Nepal, we launched the Connect last September so we are learning the right tariffing and offering phase by phase.. and next phase: I'd like to know how you would like to see the future. Please write me about your Connect or data/gprs usage habits, "correct" pricing (not unlimited please:) and the issues you see important. We will discuss these in our team and you can have a Voice. The address is: ncellceo@gmail.com Later this year, I will write more about the issue, based on your feedback.

It was in the news that first phone call using GSM was successfully made in Finland 20 years ago!Unbelievable how fast the development has been! Nokia estimated in 1991 that some 50 Million people in the world would by a mobile phone...now we are 4 Billion and increasing by a Million a day. Quite an achievement from the industry of telecom operators, telecom equipment vendors and handset manufactures. Hats Off.

14 comments:

  1. Why are you so much focused on Ncell Connect? If you can make Internet cheap on connect I'm pretty sure it can be done on mobile internet too.

    My smartphone (one of the best Android) is as dumb as the first Nokia that came out from Finland.

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  2. Too much focussed in Ncell Connect Only....

    Btw, am reporting one Loop Hole in your system.
    Make a call from Ncell and time shown by Ncell system and our mobile timing has difference of mim 1 sec and max 2 sec... how is that possible ???
    I hang on my call at 1:40 ( 5 pulse ) and Ncell flash message after call says, "Your last call was 1:41 or sometimes 1:42 ( 6 pulse )" and theres billing of 6 pulse !!!
    What shall I assume ??? Ncell timer has Fault or my Cell Phone (Sony Ericsson) !!!

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  3. Roshan, you are right. Ncell Connect is the service for laptop users but same tariffs and speed is available for your smartphone.
    Pasi

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  4. We all have same voice cheap mobile internet.

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  5. Ncell connect is targeted just to high class people, it is not for the middle class nepalese people. No consideration can be made even if you cut down the rates by 50%. not for the middle class nepalese people. No consideration can be made even if you cut down the rates by 50%.

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  6. Dear Nocti,

    This is a feature of Worldwide GSM specification and 4 Billion mobile users have the same functionality: first of all the phone watch and billing system watch are not in sync at all, their are two different clocks. After call is ended at the handset, there is still signaling between the operator system and handset: you cannot call again instantly because of this. The operator system is kind of questioning the phone that "have you really ended the call?" When it notices that "yes, call ended", the session is over.(with the delay mentioned) The further away you are from the operator system, more time is needed for this "conversation". Same happens before the call; operator system is updating the phone in the network constantly. Operator system sends a signal to the phone and tells: "call coming" and your phone rings. Again a little delay because of "hand shaking". Actually when switched on, your phone is all the time using operator system (for free). And to be generous, Ncell gave 2068 second free talk time in April:)

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  7. Thanks for the Clarification... I'm really thankful... This was what I expected from you.

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  8. good bloggood blog

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  9. Its nice that we are getting 40paisa per mb when we subscribe 5000mb data package. But when we subscribe 500mb its 80paisa per mb. Its not fair so if the rate of gprs data would be same in subscribing any package 500mb or 5000mb would be of same rate it would be nice..................

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  10. This is a reply to Nocti Vamp and many others who still see Mero Mobile in the handset screen: When we rebranded to Ncell, there was a patch of SIM cards that could not be upgraded to show Ncell by using OTA (Over the Air)technology. I appreciate that you would like to have Ncell at your screen! Please go to nearest Ncell Centre (Not SHOP) and our people change your SIM to brand new Ncell SIM for free:)

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  11. Good going, Ncell.
    It is suggested, The old thinking pattern of measuring user experience by means of network KPIs is no longer a valid choice. KPI’s alone can't represent the user experience across the different services available today, complex network dynamics and challenging networks operations. Therefore SQA, KQI & QoE have come to the picture in broader arena of telecom industry. Its regally good that NCELL is taking subsriber's experience, their feedback.
    The 3G/HSDPA itself is expensive technology, and the data tarrif is OK if we compare with other countries, but i still suggest please revise your tarrif as per customer's expectation and their earnings etc.
    GOD bless us all.

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  12. Why our device call time matches with other operator?

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  13. First of all, I would like to say that Ncell Connect has been a good attempt in the Nepali mobile Internet scenario. I also believe that, with time, we will be able to reap more benefits from the service.

    Having said that, I would like to mention some issues I see with Connect as of now.

    - Putting money in the account and buying data plans is not intuitive.
    It is *very* cumbersome to load the Ncell Connect account with money. I had to buy FIVE Rs 500 denomination recharge cards and had to scratch and send those 10+ digit numbers FIVE TIMES in order to get the requisite balance and buy the 5000 MB plan. And doing all that from the Ncell Connect software via SMSes adds another layer of complexity. People from foreign countries would balk at the sheer hardship one has to go through to just get started.

    - Works okay when it detects 3G, but not when there is only EDGE/GPRS.
    I am from Dharan (40 kms North of Biratnagar). We have Ncell 3G here. The Internet works fine when the device is picking 3G, even if the software shows 1-2 out of 5 bars, but if the device is only picking EDGE, even when it shows 5/5 bars, the Internet is unusable. I cannot use Google, read email; I cannot even download a few kilobytes. It is very very bad. It is as if there is no connection at all!

    When I once went further North for a short visit to Dhankuta, it only caught EDGE there (probably because there is no 3G in Dhankuta) but it ran fine. Not so in my town, Dharan. THIS IS A REAL PROBLEM.

    - Data costs are not fairly tiered over all the plans.
    Currently, it costs the customer around Rs 450 for 500 MB, Rs 800 for 1000 MB and Rs 2300 for 5000 MB. I know it's a business decision, but there is quite a bit of unfair disparity per MB; double for the 500 MB as compared to 5000 MB. Many of the friends I know are getting the largest package. I have advised every Connect user I know to get the largest package. I do not expect the smaller packages to be as popular. I guess Ncell will realize that soon via their user statistics.

    - Ncell Connect data plans not available for all Ncell accounts.
    Because Ncell's normal data prices are very high, many of my friends are using having to use Ncell Connect SIMs in their smartphones and are loosing voice capability altogether. This is a very difficult situation for the end user. It is also not very beneficial to the carrier, because now they are not talking via your network and you are loosing revenue.

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  14. Good thinking, Bikalpa ji! And thanks for comments, you are right with the cumbersome high recharge.

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