Friday, July 15, 2011

About signaling issue

Thanks a lot to everybody for emails and comments, you are very active audience and you prove the need for the blog! A reminder about commenting, please do not add you personal details like mobile phone number or email address if you want your comment to be published. No bad language either. And furthermore, I have got couple of good business initiatives which I do not like to share to the world :) . Please do mail me ncellceo@gmail.com to give your feedback and innovations for Ncell services. Thanks Bikalpa ji, especially!

Now to signaling and delays. The issue of delay has been in our system since the beginning of our operations in Nepal since MeroMobile times. The case get’s active every now and then and I also got interested in the technical logic of it. Our guys checked other operator call data too, their delay is also about 2 seconds which is natural cause they have same vendor as us, ZTE. Other operator do not sent end call notification, so our approach is very transparent and visible to everyone to see. The signal actually goes back and forth between handset and MSC (Mobile Switching Center) and MSC sends a “timestamp” to billing system to register the call to be charged. The standard 3GPP (http://en.wikipedia.org/wiki/3gpp) delay in this signaling is 1 second according to ZTE. We also checked our other vendors like Ericsson and the delay is the same in Azercell and Kcell. Why then 2-3 seconds? You remember old days when timing was made for 100 meters run: there was six guys sitting with a watch and some got 10,2 and some 10,6 seconds for the same. And world records was calculated on average base. Same thing here. We also checked differences with phones: if you use a phone with more sophisticated processor, the delay is less. And last but not least, because of rounding. 10,1 seconds is rounded to 11 which again is a business practice.

Naturally the signaling is only one part of how the “piano plays”. Ncell is always generous in tariffs, we just gave Every Second MINUTE free…well might been every 58 second slot free if someone wants to be very specific. But naturally we consider different tariff schemes according your proposals.

Weekend Ramaailo Garnus!

10 comments:

  1. Dear NCELL team,

    Whenever i go to buy the Pra-paid Recharge card from any shop, they do charge more than that is mentioned as Max. Retail price in the voucher. For example, for the Card of 50, i have to pay 55, for 100, i have to pay 105.

    If i show them the Maximum you can charge 102 for 105 cards, then also they response we dont have any margin, whether you wish to take it or not, up to you !!

    ReplyDelete
  2. When are you starting facebook text notification for free? Why is there such a delay in online prepaid mobile topup system through your website?

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  3. Online prepaid topup from your website will solve the issue of overcharging by retailers. Start it immediately.

    ReplyDelete
  4. I don't really agree with people who say this is a major issue with Ncell. It isn't.

    Thank you for the explanation.

    ReplyDelete
  5. Dears,

    In regards to Facebook, you can already now browse the pages from your mobile or via your Connect data card. We are well aware that so many are keen on Facebook, so we are looking in to several new initiatives so you can easier stay connected with your friends and family.

    For online top-up, if you use e-care and experience that it is not working as you expect, please contact us on 9005 so we can investigate.

    Best regards,
    Rasmus
    Ncell

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  6. i belive there has to be a platform where ur regional dealers could directly tlk abt their issues(the bigger issues)with the ceo,instead of getting bogged down while going through various channels. im not tlking abt undermining the system but sometimes it does requires. i wish i could write more here...

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  7. Sanjay Kumar RathiJuly 19, 2011 7:38 PM

    We have to buy your scratch card first and then put the pin no. in the recharge section of ecare page to top-up the prepaid account. I want to buy the desired top-up from your website and not through the retailers who charge us extra money. Just see what indian operators are giving to their subscribers. A subscriber clicks online recharge button in the website that directs him to a netbanking page for the payment. I want that.

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  8. We supposed to be get answered by our CEO, not on his behalf from somebody, what is the purpose of creating this blog if somebody Ncell representative answer our question.

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  9. Actually, I think we get more transparency when we are more people answering your questions. I'm not aware of every bit of our services and have to ask anyhow from someone:)

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  10. Dear Kamal ji,

    could you email me names of the retailers if you are overcharged..not acceptable behaviour at all.

    ReplyDelete